Member Services: Member Resources
At Lanco Federal Credit Union, we want our members to have all the tools needed to acheive financial health. On this webpage, you’ll find information to help you manage your Lanco FCU accounts, your personal finances, and more.
Your Lanco FCU Accounts
Manage Your Accounts Online
- Checking, savings, and loan accounts: Learn more about Lanco FCU’s free online and mobile services.
- Credit Card: Manage your credit card and redeem Rewards! points with GoToMyCard.
- Mortgage: Log into State Financial Network to manage your account and make payments.
- Private Student Loan: Log into LendKey to manage your account and make payments.
Make a Loan Payment
Make a loan payment from your Lanco FCU checking or savings account:
- Schedule your loan payment as a one-time or recurring transfer in Online Banking
- Make a one-time loan payment transfer with Mobile Banking or Gabby
- Call us at (717) 569-7180 or visit any branch to set up automatic payments
Make a payment to your Lanco FCU loan from a non-Lanco FCU account:
- Make a loan payment by debit or credit card
A $5.00 service fee applies. A Lanco FCU credit card cannot be used to make a loan payment.
- To make a payment from another financial institution: contact your other financial institution for information about Bill Pay or other payment options that may be available to you.
For best accuracy, we recommend that you call us to reorder checks: (717) 569-7180.
Click here to view the catalog of available designs and options.
Dispute a Debit Card or ACH Transaction
To dispute a debit card transaction, complete and return a Debit Dispute form with a written statement for each transaction being disputed.
To dispute an ACH transaction, complete and return a Written Statement of Unauthorized ACH Transaction form.
Submit a Change of Address
To update your street or mailing address, we must receive your written authorization. You may provide this at any Lanco FCU branch, or by doing one of the following:
- Print the Change of Address form and return the completed form by mail or fax
- Provide your new address by sending us a Secure Message in Online Banking
We are not able to accept change of address requests via phone or e-mail.
When you submit a change of address, you may request to update your address on any or all accounts on which you are a primary or joint owner. Please specify the account(s) for which you would like the change of address to be applied.
Request or Change an ACH Origination
You may provide authorization for a recurring ACH transfer from your account at Lanco FCU to an account at another financial institution. To request a new transfer or to change or revoke a previously authorized transfer, please complete and return an ACH Origination Application form.
Request a Balance Transfer
If you are a Lanco FCU Platinum Visa® cardholder, you can request a balance transfer at any time. To submit a request, print and return the Balance Transfer Form to any Lanco FCU branch, or log into your account at GoToMyCard.com to submit a request online.
There's more to Lanco FCU membership than banking services. Members can also benefit from special offers, discounted services, and other perks. Click here to see all current member offers.
Other Financial Resources
Review Your Free Credit Report
Each year, you are entitled to 1 free credit report from each of the 3 credit bureaus: Equifax, TransUnion and Experian. AnnualCreditReport.com is the ONLY authorized source to get your free annual credit report under federal law.
TIP: If you are not using a credit monitoring service to alert you of any changes to your credit reports, you may want to view only one report every four months. This way, you’ll be able to check up on your credit history more frequently than viewing all reports at once.
Identity Theft Information
Protect Yourself Against Identity Theft
Lanco FCU partners with SHERPA Identity Theft Protection® to offer members affordable and trusted identity theft protection services. With SHERPA, your identity is protected through a combination of services that includes ongoing credit monitoring and alerts, 24/7 internet surveillance with Digital Ally, SHERPA’s proprietary cyber‐surveillance technology, as well as lost wallet and full service restoration solutions. Learn more about SHERPA Identity Theft Protection.
You can also find trusted information about how to protect your identity and more on the Federal Trade Commission (FTC) Consumer Information website.
For Victims of Identity Theft
The Federal Trade Commission provides free resources to help victims of identity theft at IdentityTheft.gov. This site provides streamlined checklists and sample letters to guide you through the recovery process.
If you have SHERPA Identity Theft Protection, log into your SHERPA account or call (855) 568-3070 to contact SHERPA's ID Restoration service for help with recovery.
Credit Union Information from NCUA
The National Credit Union Administration’s MyCreditUnion.gov website is created solely for consumers with topics including: consumer assistance, consumer privacy, fraud information, the share insurance fund, and more.
Pocket Cents, a microsite of MyCreditUnion.gov, offers financial education resources for groups including youth, teens and tweens, young adults, parents and educators, older adults, families, and service members.